Help Desk Services
When someone in your company has a computer problem, how long do they wait for IT support? Computer problems are incredibly frustrating for workers and are highly disruptive to business.
No one should wait. Period.
CEM’s Help Desk service plan is customized for your IT infrastructure. We support all of your technologies including printers, copiers, office phones, websites, and more!
CEM’s Help Desk Support provides 24/7 IT Help Desk Support service to our customers as a primary element of our Managed IT Services Plan.
Our help desk support includes:
- Support 24/7/365: We provide guaranteed response times, no questions asked.
- Web-Based Tracking Tools: A suite of tools that shows issue status from initial call to final resolution.
- Off-site Diagnosis: In addition to providing verbal instructions, we can also monitor what’s actually happening on the user’s screen. We can even take control of the machine if needed.
- The Right Resources to Match Your Problem: Rather than relying on one or two people, you always get just the right number of people with just the right skills.
- User-Friendly IT Support: Friendly service from people who want you to call them – even for “minor” issues. We make sure our IT plans are “business-friendly,” too!
- An Organized Process: Everything is documented so you don’t have to repeat yourself. We can track patterns that help you avoid deeper issues.
- Knowledge Base: Our methods have been refined over many years and countless calls. We solve critical problems faster. As we support your organization we will build a knowledge base of issues resolved in our IT environment thus reducing the time it takes to troubleshoot and resolve common issues.